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Prevention and Detection of Financial Exploitation of Senior Citizens and Adults with Disabilities

Triple-S Advantage has a Protocol for the Prevention and Detection of Financial Exploitation of Senior Citizens and Adults with Disabilities.

According with this Protocol, Triple-S Advantage employees who have knowledge of any situation that may lead to the suspicion of this type of exploitation must notify the Compliance Department at Triple-S Advantage.

If you are victim of financial exploitation and this event is related to your health plan, you can notify the Compliance Department at Triple-S Advantage by filling out the referral form by regular mail or fax. Download the Referral From below to file your report.

Download PDF Document

Complete and send the form to:

Triple-S Advantage, Inc.
Compliance Department

PO BOX 11320
San Juan, PR 00922
Email:
Secure Fax: 787-993-3260

The Triple-S Advantage Compliance Department will refer potential cases of financial exploitation to the relevant governmental agency within no more than five (5) business days after the date of identification.

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 am to 5:00 pm

Teleconsulta

1-800-255-4375

Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639

Teleconsejo

1-877-879-5964
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